Shipping policy
What are my delivery options?
Orders can be couriered to most South African addresses. If you prefer to collect, please make arrangements via michelle@modestbeauty.online to ensure your package is ready for collection. Walk-ins aren’t allowed due to security reasons. Unfortunately, we can’t offer courier delivery to remote areas such as farms or mines.
Delivery via courier has many advantages:
- It is faster.
- Your order is delivered straight to your door.
How long does delivery take?
We dispatch all orders, unless otherwise stated, within 1-3 working days of receiving payment. Courier delivery takes 3 to 7 working days, depending on the order’s destination and stock availability. Deliveries are made Monday to Friday between 8 am and 5 pm; there are no deliveries on weekends or public holidays. If you live in the main city center, your order will take between 2-5 days, while if you reside in a remote area, it could take up to 7 days. Please do not hesitate to contact us if you wish to get a more exact estimate. During busy periods, such as Valentine’s Day, Mother’s Day, Father’s Day, Black Friday, and Christmas, please allow 7 to 14 working days for deliveries.
Late Deliveries
Unforeseen circumstances, such as adverse weather, stock availability, closed roads, strikes, etc., could prolong the delivery time. While this is rare, ‘late’ delivery is not grounds for a refund or cancellation of the order. However, if your delivery has not been completed after the estimated times shown above, please contact michelle@modestbeauty.online with your order number so that we can follow up on the matter.
Courier Service
The delivery charge is dependent on your address. We make use of Internet Express, The Courier Guy, and Fastway Couriers for deliveries. Please note that, unfortunately, we can’t offer courier delivery to remote areas, such as farms or mines.
Where does Modest Beauty deliver to?
We deliver to any address in South Africa, where courier services are available.
What happens if there is no one home when a courier delivery is attempted?
Courier deliveries are made Monday to Friday from 8 am to 5 pm, so you should always provide a delivery address where there will be an appropriate person available to sign for the delivery during these times. If there is no one around to accept the delivery, the courier company will contact the recipient via sms, email or telephone so that a new delivery day can be arranged.
Do I have to receive a courier delivery personally?
Anyone at the delivery address can accept the delivery. For us to prove that delivery of an order has been completed, we do not have to prove that you received the goods, but rather that any person at the delivery address signed for the delivery.
Can I track my order?
BobGo will email and SMS your parcel’s tracking information on the first working day after we send it. For example, if the parcel leaves our premises on Tuesday, you will receive your tracking information via email on Wednesday morning.